Terms of use

These Terms are part of the legal documents that govern your access to, and your use of SIA "Rudys Brewing Co" website (the "Services"). By accessing, using, registering for or receiving any of the Services, you are agreeing to be bound by the terms and conditions of these Terms and to the Privacy Policy, which are incorporated herein by reference. You need to read them before you use or access the Services because these terms create a legally binding relationship between you as a user of the Services and SIA "Rudys Brewing Co" ("we", "our" or "us").

SIA "Rudys Brewing Co" (doing business as Rudy's Brewing Co.) is a private limited company incorporated in Latvia with company number 40203226650 and its registered office at Miķeļi, Kuldīga, Kuldigas novads, LV-3301.

 

Orders

If we are unable to fulfil the whole of your order for any reason and have to replace some items - the items will be swapped and you will be notified via contact email address provided on your order about the unfulfillment. We will always replace items of similar value/size/type. If there’s more than 3 items that we can’t fulfil with your order, we reserve the right to hold off on your order and contact you for further instructions how you would like to proceed.

If you have placed an order for any items that were on Pre Order basis, please ensure that you make a note of the targeted dispatch date and that this might be subject to change. If there are any delays on pre-ordered items we will contact you immediately to give an up to date estimate.

If we feel that your order has been placed with the intention to resell the kombucha at a higher markup your order will be cancelled. This platform is a retail sales outlet for the public to purchase our kombucha. This is not a wholesale platform. We can not provide invoices for orders placed on this website. All orders will be delivered a digital receipt of purchase.

 

Standard Returns Policy

If goods are to be returned to Rudys Brewing Co, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Contact us at woof@rudyskombucha.com if you would like to return your goods back to us and we will help you to do this.

 

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform SIA "Rudys Brewing Co" within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at woof@rudyskombucha.com. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at woof@rudyskombucha.com and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

 

Taxes and Other Charges

As these orders are paid for in Latvia, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.

These terms and conditions do not affect your statutory rights.